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Information and conditions
The following information and conditions form an integral part of the proposal relating the stay and the structure; customers, guests, visitors and anyone who finds themselves inside the village are required to comply with the Regulations.
STAY IN THE RESIDENCE AND MOBILE HOMES
- In high season arrivals, as well as departures, are with the FIXED time:
Arrivals on Saturday afternoon from 4.30 p.m. to 8.00 p.m., and departures on Saturday morning from 8.00 a.m. to 10.00 a.m. - in low season the arrival and departure times/days can be more flexible and will be agreed in advance. On the day of arrival will be required the valid identification documents of each single member who will stay inside the structure that will be returned only after having registered the relative data to be transmitted to the Police Headquarters.
-By arrivals will be also required a deposit of 200,00 Euro in cash or by pre-authorization with an enabled credit card ( Visa/MasterCard) which will be returned only the day of departure (from h. 8 to h. 10 in the morning or at times previously agreed with the Management) after checking the accommodation that must be left clean and tidy: it is required that the linen is removed from the beds, folded and left inside the shower - no dishes to wash - turn off the fridge and left open the door - the garbage is taken to the appropriate bins outside the village in well-sealed bags and deposited following the separate collection. Inside the village it is forbidden to dispose of bulky waste. Any discrepancy between what was given and what was found must be immediately communicated in the reception, any breakages will be charged to the account. - Possible departures that do not fall within the time set must be authorized by the Management. The deposit will be kept and sent by bank transfer, to the sum of the deposit will be deducted the bank commission.
BOOKING PROCEDURE AND POSSIBLE CANCELLATION
- If you wish to confirm your reservation definitively for an apartment or a Mobil-home, we kindly ask you to send us the same email; will follow our request to advance an account of 40% of the total stay, or the 20% for pitches or half pitches.
The advanced payment can be paid by bank transfer or alternatively there is also the possibility of credit card VISA circuit or prepaid card. We remind you that on our website www.piandeiboschi. It is active the Booking on line. The payment must match the name of the person making the reservation.
- APARTMENTS AND MOBIL HOME: if the cancellation is received within 21 days from the date of arrival, the full amount of the advance payment will be refunded - it will be transferred by bank minus the commission charges; alternatively, you can use the same amount for another stay (depending on our availability) which must be made max till the end of the season. It is understood that if the cancellation is communicated after 21 days, the deposit will be automatically lost.
- PITCHES AND HALF PITCHES : if the cancellation is received within 10 days from the date of arrival, the full amount of the payment will be refunded - it will be transferred by bank transfer minus commission charges; alternatively, you can use the same amount for another stay (depending on our availability) which must be made max till the end of the season. It is understood that if the cancellation is communicated after 10 days, the deposit will be automatically lost.
LINEN PROVIDED
For guests staying in the residence and in the Mobil-Homes the linen is already included in the cost of the stay and that what will be provided is what will remain for the whole week: single sheets, double sheets, pillowcases, n.3 towels per person, tablecloth, napkin, kitchen towels and foot mat. For those staying more than a week, the change of linen will be made by authorized personnel on Friday morning from 9.00 am to 11.00 am.
CAMPING STAY
Daily rates are from 12.00 on the day of arrival until 11.00 a.m. on the day of departure.
PITCH - the prices are inclusive of 3 people with a supplement of 20% for each additional person (children under 2 years old are excluded from the count), parking of one car inside the Village and use of the swimming pool
HALF PITCH - the rates include only two people, parking of one car inside the Village and use of the swimming pool
HOT SHOWERS ARE FREE
It is customer's obligation to give the exact measurements of the equipment: length of the camper, length including tow hook for the caravan, length and width for the tent
Light connection: Euro 4,00 per day - For the winter period only, the light connection will be subject to a price surcharge - Max power 6 ampere - The customers must have with them electric cable and industrial socket.
POSSIBILITY TO RENT THE REFRIGERATOR TO BE RESERVED IN ADVANCE.
The pitches are assigned by the staff, who, depending on the situation, can take into consideration the requests of the guests. The number of days of stay is calculated according to the number of nights, regardless of the time of arrival. It is forbidden to light fires on the ground: the use of the grill is allowed only in such a way as not to constitute danger or disturbance
BALANCE OF STAY RESIDENCE/MOBILE HOMES/PITCHES
The balance will be requested on site on the day of arrival, nothing is automatically retained whether it is of a booking made online on any portal, or whether it is a booking made directly with our campsite. The balance can be paid in cash or
agreement with Reception.
• The Management assumes no responsibility for any loss or removal: in this regard, we remind you that at the Village Management it is possible to leave non-bulky objects and cash in custody and collect them during office hours upon delivery of the receipt given to you at time of deposit. The service is not extended to customers who find the safe inside the apartment.
Please note that the tourist tax will be required to be paid exclusively in cash at the time of the balance
CIRCULATION AND PARKING IN THE VILLAGE and CLOSE OF SILENCE
Only one car and its parking is allowed inside the Village. It is absolutely not allowed to park in pitches. Customers who rent Holiday Homes and pitches are bound by the time of silence: from 1.30pm to 3.00pm and in the evening, from 11.30 until 8am: it is not possible to circulate, enter and exit inside the campsite with motor vehicles, entry and exit are allowed only on foot. The motorcycle admitted inside will be provided with an identification pass, a sticker, to be affixed in a visible way. During the time of silence, noises that disturb the peace and quiet of the clients are forbidden .Therefore, during these hours no noisy gatherings or meetings are allowed, the use of hearing aids or instruments, including radios or the like, must always be kept at low volume.
MINORS AND VISITORS
- MINORS are admitted only if accompanied by parents or by adults who are directly responsible for them or by a written proxy countersigned by their parents.
- VISITORS: the Management reserves the right to accept them subject to organizational needs and, in any case, at its sole discretion. The same, they will always have to report to the Reception, and to show an identity document. The visitors must be announced and welcomed by the customer at the Reception.
PETS
- Although for some people the dog is an integral part of the family, it is appropriate to understand and follow some rules of conduct essential to ensure that in general it cannot create any kind of discomfort and disturbance to other guests and all staff - It is allowed to bring the dog in the pitches and on only and exclusively in some apartments in the residence. The dog must be equipped with a collar with identification plate and inside the structure must always be tied to the leash. It is not mandatory to use a muzzle but it is a good rule to always have it with you: even if your dog is tame, the change and stress caused by a trip may make him nervous. It is absolutely forbidden to leave the dog alone and unattended inside the assigned apartment even for a short period and in any area of the village. The customer is required to remove immediately any excrement left by his animal in any area of the accommodation facility.
The customer is responsible for damages and deteriorations resulting from the presence of the animal; therefore the customer is 100% responsible for the behavior of his animal that is directly responsible for any injury to persons or animals within the accommodation unit and close the accommodation's facility and in the immediate vicinity of the same . It is advisable to examine the assigned accommodation well and check that there is nothing that could hurt or swallow the dog. Creating an environment favorable to your dog means being equipped with any bunks, blankets where the dog can lie down. Please remember that it is strictly forbidden to let your dog on the beds/couches. It is forbidden to bring the dog into the pool. It is a good rule of conduct to try to keep the dog and the accommodation clean.
• SWIMMING POOLS
The swimming pool are open every day from 09.00a.m to 7.00p.m; from 1.30p.m to 3.00p.m the pool will remain open but swimming is not allowed. Entrance and use are free for camping guests. The use of the swimming cap is mandatory. Guests are kindly asked to behave appropriately (it is forbidden to dive, make noises, use radios or other devices that cause noise or disturbance to other customers) It is mandatory to take a shower before entering the pool. It is forbidden to introduce glass containers (glasses, bottles and more), to run on the edge of the pool and to occupy deckchairs and sun loungers with towels or any other personal object.
