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These general conditions of sale are understood to be fully accepted at the time of booking or check-in; the customer therefore undertakes to fully comply with each article. The company, Campeggio Villaggio Sos Flores srl, has the right to terminate the booking contract if the subscriber, his/her family or his/her guests do not comply with the regulations in force.
CONTRACT AND RESERVATION
Terms and conditions of payment are clearly specified at the time of booking in relation to the rate booked. The reservation is considered valid only upon receipt of the payment requested at the time of booking and within the indicated times. Depending on the booking channel used, this can be settled in cash, by credit card or debit card or by bank transfer with the following information:
Bank: Banco di Sardegna, Tortolì branch
Account holder: Campeggio Villaggio Sos Flores Srl
Iban code: IT88U0101585390000065016076
Swift/BIC Code: BPMOIT22XXX
IMPORTANT: wire transfers from non-EU countries (Iceland, Norway, Liechtenstein, United Kingdom, Switzerland, Principality of Monaco, San Marino, Guernsey, Jersey, Isle of Man, Principality of Andorra and the Vatican City State) are accepted, as well as from other foreign countries under payment of a supplement for management costs of EUR20.00, which will be requested directly on site by the Reception at the time of payment.
The reservation, as a hotel contract, is to be considered binding, therefore the customer is obliged to pay the full amount even in the event of early departure or late arrival. The reservation is personal, therefore it is not possible to transfer it to third parties, except for exceptions made by the Management.
The number of people indicated in the reservation and subsequently confirmed at the time of check-in will be considered the subject of the hotel contract, for which reason any additional guests not communicated at the time of check-in will be subject to payment of the visitor rate as per the current price list.
Any reports received from customers regarding preferences for the location of the stay will be treated as such, and do not have a contractual or absolute guarantee nature, as the assignment takes place on site at the sole discretion of the Management.
Reservation modification requests must be sent in writing to the Management (via email, fax or registered letter), who will evaluate at its discretion, based on the momentary availability and rate conditions, the possibility of accepting or declining them.
Any cancellation of the reservation must be communicated in writing up to 7 days before the arrival date, by email, fax or registered letter, the sending date of which will be valid for any refund of the deposit. After this deadline, the entire amount paid will be retained. In the event that the advance payment has been made (rate with advance payment), no reimbursement is foreseen, due to rate conditions. Refunds will be processed by the accounting office within 14 days following confirmation by the booking office and will be processed with the same payment method that the customer used during the booking process. For reimbursements to non-EU countries, the sum of EUR20.00 will be charged as management costs.
The personal data provided during the booking will be used to issue the tax receipt. If a different billing is required, such as type of tax documentation (invoice instead of receipt) or different heading of the same, it is necessary to indicate this in the notes at the time of booking or in any case before the total balance.
TOURIST TAX
Tortolì Tourist Tax is a special tax charged per person per night by any lodging facility or campsite. For any further information on rates and exemption contact the General Management.
CUSTOMER ACCEPTANCE - CHECK-IN – CHECK-OUT
Upon arrival it is mandatory to deliver the Identification documents of all guests, including minors, to the Reception.
For any guest under 18 not part of the same household an authorisation form will need to be completed and signed by a parent. Booking office will provide the form upon request.
The delivery time (check-in) of the pitches is guaranteed starting from 12:00 pm while the delivery time of the accommodation is guaranteed starting from 5:00 pm on the day of arrival. Departing customers (check-out) must vacate the pitches by 12:00 pm and the accommodation by 10:00 am.
Upon registration, customers will be given an identification bracelet (which must be worn for the entire duration of the stay) and a double functional smartcard to be used as cashless payment in all our shops and to be shown as camping pass at the request of the surveillance staff for entry and exit from the structure and for the use of internal services.
The total bill of the card has to be paid at the check-out or when the maximum spending has been reached.
All our accepted walk-in guests must pay in advance the total amount of declared nights on the check-in phase.
At the time of registration, the customer staying in a residential unit may be required to pay a sum of money in the amount of EUR150.00 as a deposit for any damage caused to property, equipment and furnishings. This amount will be returned upon departure, after verification by the staff, and any breakages or shortages will be deducted.
Smoking is strictly prohibited inside the rooms. All rooms are equipped with a smoke detector connected to the reception via wi-fi connection. Any failure to comply this rule shall result a full deduction of the security deposit paid.
If the Management deems it necessary, before departure and in the presence of the customers, through its employees, it will be able to access the facilities used by the same during their stay, in order to check the condition of the sites and structures.
Delays in departure will result in the charge of an extra day. However, upon reservation, subject to availability, a late check-out (evening departure before 8:00 pm) can be requested with payment of the relative half-day supplement. For arrivals after 10:00 pm, the night porter will hand over the keys and collect the documents, while the check-in must be completed by the group leader the next morning at the Reception.
For entry to and stay at the campsite, registration of each individual person is mandatory. If an unregistered member is identified, the relevant amount will be debited from the account from the 1st day of arrival of the group to which it refers.
ALLOCATION OF ACCOMMODATION/PITCH – PAYMENT
The allocation of accommodation and pitches is carried out at the sole discretion of the Management.
The customer is obliged to occupy the pitch specified to him/her at the Acceptance Office, or to wait for a chaperon to point out which one has been chosen for him/her. The occupation of a pitch other than the one assigned is allowed only with the express authorization of the Reception. The Management reserves the right to move members not accommodated in the assigned location at its sole discretion. For each pitch it is possible to set up only one overnight stay vehicle (tent, caravan, camper, minibus or roof tent) including any veranda. The addition of additional means of accommodation in the same pitch implies the payment of the relative daily fee as per the displayed price list.
Where requested and deemed possible by the Management, the accommodation change involves the payment of the higher rate from the price list (where present) as well as the extra payment of EUR50.00 for cleaning costs. No refunds are given for accommodation changes at a lower rate than the accommodation originally booked. The photos of the accommodation in the brochures, on the website and in the booking channels are to be considered indicative and do not represent in a binding way the equipment and characteristics of the accommodation itself. In relation to this, the
description of the characteristics of the accommodation, clearly specified in all booking channels and for all types of accommodation, is authentic.
If necessary, the customer must immediately report any deficiencies, problems or cleaning conditions deemed noncompliant to allow the Management to promptly remedy. Complaints will not be accepted at the end of the stay for problems not formally reported at the time of delivery of the accommodation.
In case of no-show without prior notice, the facilities and pitches will be kept available to the customer for a maximum of 24 hours from the date of arrival. From 5:00 pm (12:00 pm for pitches) of the following day, the reservation will be considered as a no-show and the relative accommodation made available again.
The balance, if not previously settled, must be paid on the day of arrival, after having taken possession of the accommodation. The accepted payment methods are cash (up to EUR 4999.99), credit card or debit card. Check and bank transfer will be accepted only for bookings with at least 10 nights of stay and if strictly made on the day of arrival.
IMPORTANT: wire transfers from non-EU countries (Iceland, Norway, Liechtenstein, United Kingdom, Switzerland, Principality of Monaco, San Marino, Guernsey, Jersey, Isle of Man, Principality of Andorra and the Vatican City State) are accepted, as well as from others foreign countries under payment of a supplement for management costs of EUR20.00.
In the event that the customer for any reason, on the day of arrival, renounces possession of the accommodation or pitch assigned, the hotel contract will be considered terminated and only the deposit paid will be retained. In the event that a previous balance has been paid (rate with advance payment), the entire amount will be withheld.
The customer is obliged to show the tax documentation proving the payment and relative RECEIPT issued by the Reception before departure to the authorized staff at the exit of the structure.
VISITORS
Customers are allowed to receive guests inside the accommodation facility. Authorization for visitors to enter is at the total discretion of the Management, upon the provision of identification documents.
The visitor is only admitted in daytime during the opening hours of the reception office, on foot and upon payment of the appropriate rate reported in our price list.
In the event that the booked accommodation or the means of accommodation used (Caravan, Camper, Minibus, Tent) have the availability of unoccupied seats, the acceptance of additional guests is not guaranteed and is intended at the total discretion of the Management, providing identification documents and under payment of the current daily rate.
Minors are not allowed, unless they are accompanied by adults, who are obliged to supervise their conduct during their entire stay within the accommodation, responding to all legal effects towards the Management and third parties.
Failure to comply with the regulation results in the immediate removal of the guest from the campsite.
The visitor rate does not allow reductions based on the age of the guests and the duration of entry. For those wishing to tour the structure, a visit of less than 15 minutes is allowed, upon provision of an identification document.
In any case, access to the structure is not allowed by any means of transport, be it motor vehicle, bicycle, scooters and the like.
Entry into the campsite by unauthorized persons involves a trespassing violation pursuant to ART 614 of the Italian Penal Procedure Code.
ACCESS AND CIRCULATION OF VEHICLES
Vehicles can access the campsite only on the day of arrival and the day of departure for the normal loading and unloading of baggage and/or camping equipment. No more than 2 hours can be used for each of these operations, unless expressly authorized by the Reception. In no other case will vehicle access be allowed inside the campsite during the stay. Exceptions to this rule can be agreed in the event of proven disability or walking difficulties. It is also specified that in order to facilitate customers with the aforementioned difficulties, the Management, to limit the traffic of vehicles within the structure, will be able to provide an electric vehicle driven by the authorized staff.
At the time of registration, the plate number of all vehicles must be provided.
Washing one's car, caravan, and/or boat, etc., inside the campsite is prohibited.
Vehicles must circulate at walking pace (5km/h) and will be parked on the one's own pitch or near the accommodation (in the case of campers and motorcycles) or in the appropriate unattended parking lots (in the case of cars).
It is possible to circulate inside the campsite on bicycles and scooters, excluding the restaurant and bar areas, inside the market and the bathrooms and in the sports fields. The staff of the accommodation facility is authorized to confiscate a bicycle or scooter from any minor who drives them at a speed higher than the above-mentioned limit or in such a way as to create danger for others; the vehicle will be made available to the adult who is responsible for the minor.
The accommodation is equipped with free reserved unattended parking areas. Obstructing escape routes by any means is absolutely forbidden, under penalty of forced removal. As a guideline, from June 10 to September 20, all cars and trailers must be parked outside the campsite, in the reserved parking areas indicated by the relevant signs. Outside this period, parking is allowed inside.
NOTES FOR VILLAGE CUSTOMERS (CHALETS, BUNGALOWS, MOBILE HOMES, LODGE TENTS, VILLAS, SUITES)
The kitchenette of our accommodation is equipped with dishes, pots and cutlery for the corresponding number of beds. The first supply of bed linen and towels will be counted as a mandatory surcharge, according to the price list in force, for all registered persons and also for any guests added subsequently.
The linen change, even partial, is carried out upon request and upon payment of the relative surcharge. The accommodation furnishings also include the supply of pillows equal to the number of beds in the accommodation. Requests for additional pillows are not guaranteed. Blankets are provided upon prior request only and we do not guarantee availability for on-site requests. Camping beds complete with mattress and sheets are available upon request for a fee for children from 0 to 2 years. To find out about the complete set of furnishings available in the accommodation, it is advisable to view the list that can be downloaded from the website www.campingsosflores.com
or requested by e-mail or from the staff at the Reception. It is forbidden to move any furnishings or equipment accessories outside the accommodation or to transfer them to other accommodation.
The final cleaning surcharge is mandatory for all customers who stay overnight in the village and costs EUR10.00 per day up to a maximum of 5 nights, excluding the kitchenette. The latter must be left clean by the customer. Otherwise, a penalty of EUR30.00 will be charged.
Air conditioning is available for a fee only in some types of accommodation. These housing units are equipped with air conditioning operating with a refillable card dispensing system. The use is optional and is in supplement at a cost of EUR0.50 for each hour of use.
All housing units are equipped with a current limiter for safety reasons. For this reason, it is not possible to use electrical appliances with a power greater than 1200W.
Hot water supply is normally available in the shower, kitchen sink and bathroom sink. In some types of accommodation, hot water is only available in the shower. For specification on this, please refer to the features of the accommodation at the time of booking. The production of hot water is guaranteed by solar panels, centralized oil-fired boilers and independent gas boilers. The timing of hot water supply varies depending on the production system used.
Before reporting the failure of the hot water supply to the Reception, it is therefore advisable to run the water for a few minutes.
The kitchen hob is powered by independent gas cylinders. Please contact the Reception if the gas supply is interrupted to provide for a timely replacement.
Unfortunately, the rooms equipped with TV suffer from poor reception of the digital terrestrial signal due to the thick vegetation that surrounds the accommodation. For this reason, we do not guarantee viewing of all free channels.
WASTE DISPOSAL
Each guest during their stay is required to maintain the utmost cleanliness in their pitch or accommodation facility. According to the municipal regulation, the differentiated collection of waste is carried out inside the structure: plastic, paper, glass and metal, organic waste. Each accommodation is equipped with a trio of bags for separate collection as well as with a biodegradable bag for organic waste and a bag for unsorted waste. Additional bags are available for purchase at the market inside the campsite. It is also compulsory to remove any waste from the lodgings and pitches before departure, under penalty of a EUR30.00 fee. The opening hours of the recycling point are posted at the entrance to the recycling point. It is forbidden to dispose of wastewater, of any type and from any source, outside the specific area inside the accommodation facility.
PETS
Small/medium sized pets (max 25 kg) are allowed to enter the accommodation facility. Animals, which can stay on the pitch or in only some types of housing units, must be microchipped and accompanied by their travel documents (veterinary certificate). Upon arrival, the Reception staff has the right to request these documents and in the event that these documents are not provided, the Management reserves the right not to allow the animal to enter the campsite. Dog owners undertake to keep their pets on a leash at all times, away from the beach reserved for bathers and to take care of their hygiene. For the rules regarding the presence of pets, please refer to the rules listed in the specific regulation.
