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Upon arrival, guests are kindly requested to show up a valid identity card or passport at the reception in order to make the check-in. One id card or passport must be left at the Reception until the day of departure.
•Cars may enter the Camping only the arrival-and departure day, and reach the designated area to load and unload. There, our guests will find trolleys to carry the luggage to the Mobile Homes/Pitches. Then cars must be parked in our outside parking area and show the specific badge on the main window screen of the car. If not, we will charge € 10.00 per day.
•The entrance gate will be closed from 8.00 pm to 7.30 am. During this time only pedestrian crossing is allowed.
From 1.00 pm to 3.00 pm and from 11.00 pm to 7 am campers are urged to avoid all noise and discussions that could interfere with their neighbours.
•It's strictly forbidden to damage or to uproot plants, to dig pitches or make ditches around tents. It's strictly forbidden to trash and pour any kind of waste on the campsite, campers are kindly requested to used the garbage bins inside and outside the camping area. It is strictly forbidden by law to light fires on the beach.
•hook-up points – electric rubber cables are only allowed with under EEC regulation and should be extended on the ground without passing through the main roads. Cables must have a length not exceeding 25 metres. Do not use hairdryers, irons and other high absorption devices, this would cause power interruption; for such uses, guests are kindly requested to use common services near the toilet block.
•Water is a precious resource therefore please use it rationally. Soup and rinsing water are not to be poured on the ground, campers are kindly requested to use proper bins.
•Pets are not admitted in our bungalows, caravans for rent, mobile homes and inside the Village. Owners of dogs must read the regulation.
•Dogs must be kept on a leash, defections cleaned. Dog owners must take responsibility for their dogs and keep them under control in order to avoid noise that could interfere with other guests.
•The camping is attended, but the management doesn't take charge of any kind of damage to things or persons and of any kind of accidents. Campers themselves are responsible for any kind of damage or accident.
•Lost property found on the campsite can be handed in to the Reception. The staff will provide for the return of items to their rightful owners.
•To be eligible to enter and stay at the campsite, campers must be authorised by the management or their representative. Anyone entering the campsite must report to reception and complete the necessary registration form. Visitors will pay the daily camping fee if they stay inside the campsite more than 2 hours. ID cards, left at the reception on arrival, will be returned before living the campsite, only during the reception hours.
•All non-guests or visitors strictly require the management consent prior to admittance. The management reserves the right to refuse or accept conditionally.
•Booking is personal, not transferable, it represents a free agreement among parts.
•Bookings during the high season are at least weekly, except for written authorization from our booking department. Unmanned tents/caravans/campers are not accepted: 2 attendances + pitch fees will be charged.
•Cancellation policy:
Cancellations must be communicated by e-mail or mail (the postmark sate will make evidence): Penalty 100% for No-Show. Penalty 100% of the total booking cost within 6 days prior to arrival. Penalty 30% of the total booking cost within 30 days prior to arrival. Penalty 15% of the total booking cost within 60 days prior to arrival. Penalty 2% of the total booking cost within 90 days prior to arrival. No reduction is expected if the arrival is not in accordance with reservation or if the departure is prior to the booked period stay.
•Accommodations for rent:
Keys can be collected between 4.00pm and 7.00pm: after the check-in procedure, the staff will accompany guests to the assigned accommodation using our trolleys for luggage. In case of earlier arrival (before 4.00pm), after the check-in procedure, guests can use the services of the Camping Village Santapomata.
•Mobile Homes:
Upon arrival it is required to settle the balance of the stay, during the check in procedure, and a deposit of € 150,00 cash (or a credit card number to secure the accommodation) is required. This to ensure any claim of damage of the Mobile Home; on departure the state of the Mobile Home will be checked and if everything is ok, the staff will return the deposit.
Upon departure, € 50,00 will be charged if the kitchenette won't be cleaned from guests; kitchenette cleaning is not included in final cleanings.
Guests are pleased to verify the integrity of the accommodation, and communicate any kind of defects or missing object to reception within 24H from your arrival.
All accommodations are non-smoker. Guests are kindly requested not to move (inside or outside the accommodation) any kind of furniture.
•Check-out: pitches by 11.00 o'clock, accommodations for rent by 10.00 o'clock. After that time, one more night will be charged.
•Minors are only admitted if accompanied by adults for the whole time of stay.
•For long stays, guests are kindly requested to check the attendance register by the end of the month at the reception desk. Failure to comply with this rule, a fee equal to whole attendances will be charged.
•The pitch must be assigned by the management. In case of refusal by the guest, the stay won't be accepted. The assigned pitch can't be changed.
•At the beginning/end of season, with regards to present guests' number, services can be limited or not available.
•The stay on the campsite implicates full acceptance of the present regulation. Anybody breaking the above rules can be requested to leave the campsite. The management reserves the right to modify or update the regulations.
Guests are kindly requested to respect the rules and procedures mentioned above, in order to help us to offer you the best possible service. The staff wishes you an enjoyable stay and a lovely time at Camping Village Santapomata.
