Nicholas B
Family with baby(ies)
INDIVIDUAL SANITARY PITCH - Elect. 16A + Water + Drainage + private sanitary unit
from 28/06/2022 to 02/07/2022
We booked through Le French Time for Castels. This is not a regular for Castels - it’s eurocamp. It was full of hundreds of pitches and we were in a pitch down the end far away from the amenities. The pitch was full of blue bottle flies (which come from maggots) - hundreds. We had to keep the fly screen shut at all times they were all clinging on the doors. There was also a load of poo in the corner of our pitch. I told reception who sent technical to clean it up. He came and clean some but not all - Not nice with small children walking around.
The above, asked reception for a refund for one of the nights and was told no (we had booked 4 nights and told the reception straight away about the problems).
It was not clear that the pitch did not have drainage. The ‘premium’ pitch was explained to me when I spoke to reception - this was not an option when we booked. It wasn’t stated when we booked the sanitary pitch above.
Above.
John W
Family with baby(ies)
CHALET - 2 bedrooms - 1 bathroom - LA GRANDE CABANE - 32 m2 -
from 28/05/2022 to 04/06/2022
The site is beautifully kept with every facility we could have wished for. Charming reception staff and indeed all the staff we met.
Having to come home!
Spacious setting and close to reception, swimming and shop.
Nothing.
Alicia G
En famille avec bébé(s)
CHALET - 2 bedrooms - 1 bathroom - COUNTRY LODGE 4 with TV- 35 m² -
from 05/09/2023 to 07/09/2023
Le calme
Confort
Marion P
En famille avec bébé(s)
CHALET - 2 bedrooms - 1 bathroom - COUNTRY LODGE 4 with TV- 35 m² -
from 02/09/2023 to 05/09/2023
Tout était parfait
Le nettoyage de la salle de bain vraiment mauvais
Tout est parfait
Nous vous présentons nos excuses pour le défaut de propreté constaté dans la salle de bains et vous remercions des excellentes notes attribuées pour l'ensemble des prestations. Nous espérons avoir la possibilité de vous offrir une meilleure expérience encore lors d'un prochain séjour.
Aurelie J
En famille avec bébé(s)
GRAND CONFORT PITCH with Electricity: 16A + Water + Drainage - 2 pers -
from 17/07/2023 to 19/07/2023
Très bel emplacement, environnement. Nous avons adoré le lagon et la piscine. Nous avons été enchantés de notre séjour. Nous reviendrons!
Grand, plat, bien entretenu, à proximité de sanitaires. Parfait!
Alicia T
En famille avec bébé(s)
Empl 1 - CLASSIQUE- 2 pers
from 13/08/2022 to 20/08/2022
Avoir tout sur place, la qualité des services, tout est bien pensé.
Plus de soirée musique sans forcément concert, mais mettre une sono dans le jardin pour des soirées dansantes.
Parfait
Emilie L
En famille avec bébé(s)
Le calme et la nature
La grandeur