General Terms and Conditions of Sale 1/ Our Services Bare pitch This consists of a bare pitch for your tent, caravan or mobile home. Your stay shall be calculated based on a set amount that includes the pitch, the person(s) expected according to the offer selected, your installation, your vehicle and access to the infrastructures with regard to reception, activities and sanitary facilities. The additional costs (additional person, vehicle, pets, etc.) are not included in the package and will be added to the latter. Nature: Pitch for 2 people, 1 mobile home or 1 car with a tent or a caravan Comfort: Nature offer + electricity 5 or 10 A Rented Accommodation Our prices include the people (according to the capacity of the accommodation), water, gas, electricity, a vehicle, access to the infrastructures in terms of reception, activities and sanitary facilities. Your accommodation must be put back in order at the time of your departure. Your wishes for a precise pitch or accommodation at the campsite can be met according to our availability at the time of your arrival. Delivery keys The arrivals are Sunday from 3 to 7 pm and the departure from 7 to 10 am for rental cabins For pitches, arrivals are from midday. Related Activities All the activities mentioned in this document, whether free or for a fee, may be in certain circumstances independent of our will modified or cancelled when you arrive at the campsite. In this case, we cannot be held responsible for such an occurrence. Extra charges Whatever the package selected, additional costs will be invoiced for additional vehicles, additional tents, pets or visitors. Our prices, exclusive of tax, do not include the local tourist tax. The tax shall be invoiced along with your accommodation. It is to be paid on the same due dates. It cannot be modified or refunded on your arrival at the campsite. And for other charges, they are to be paid along with the balance of your stay (30 days before your arrival at the campsite). 2/ Payment for the Stay Modes of payment accepted As a deposit or balance, you can pay for your booking or your stay using the following payment methods: cash, credit card, bank transfer Terms of Payment All requests for a firm booking from the buyer must be indicated in writing and be provided with the following: Payment of a deposit including 30% for pitches and 40% for the rental cabin of the costs of the stay 11 € for booking fees And the payment for cancellation insurance (when taken out) This booking is only of contractual value when the buyer has received a booking confirmation issued by the campsite. The balance of the stay must be paid 30 days before the stay begins at the latest. In the case where the balance has not been paid on the deadlines indicated, the booking shall be considered as cancelled, and the cancellation terms indicated below shall apply. 3/ Last minute booking Any booking made within a period of 30 days before the date of departure must be paid in full, using a bank card only. 4/ Late arrival or early departure In case of a late arrival or early departure, with respect to the dates mentioned on your booking voucher, the total amount of the stay shall remain due. You shall not be entitled to claim any refund for the part of the stay not actually used. 5/ No arrival at the campsite In the case where no one comes to the campsite within a period of 24 hours from the beginning of your stay, and without any proof and/or news of your arrival, we shall be able to reallocate your accommodation. We shall keep the fees as per our cancellation terms. 6/ Cancellation Due to the buyer: All cancellations must be notified by post, which shall go into effect on the date of receipt of the letter. More than 30 days before arrival, the amount of the deposit shall be kept by the campsite. Less than 30 days before your arrival, the total amount of the rented accommodation, booking fees and insurance fee shall be kept. For possible damages, we ask you to take out cancellation or stay interruption insurance at the time of your booking. Due to the campsite: If the campsite is obliged to cancel its rental of a bare pitch and/or rented accommodation at any campsite whatsoever that appears in this brochure, any contracting party having received its confirmation of stay, shall be informed by registered letter and reimbursed in full for the amount it has paid. 7/ Deposit For rented accommodation, you will be requested to pay a deposit of 150 € on your arrival, which will be returned to you at the end of the stay, no later than eight days by post from the date of your departure. The campsite reserves the right to keep part or the total amount of the deposit in case of deterioration of the accommodation and its contents and/or facilities at the campsite. The campsites also reserve the right to deduct the amount of 50 € to pay for costs of cleaning not carried out at the time of departure. 8/ Minors Minors not accompanied by their parents cannot be accepted at all the campsites. Only some campsites authorize minors under certain conditions (parental certificates, etc.). 9/ Pets As a general rule, dogs and cats, except for dogs of category 1 and 2, shall be admitted to the Flower campsites. Only some campsites do not admit pets. A supplement of € 45 will be required in the rental and the number of dog is not more than 2 We require dogs to be kept on a lead within the campsites. Please comply with the rules for hygiene and the environment at the host campsite. The health certificate must be presented at the time of your arrival at the campsite. Anti-rabies booster vaccinations and tattoo certificates are compulsory. 10/ Claims Any possible claim with respect to a stay must be specified in writing and sent by registered letter with acknowledgement of receipt within 20 days following your stay.