GENERAL TERMS OF SALES Lodgings and camping places 1. CAMPING RULES Every booking is specified with a name, you may not assign or sublet your accomodation or camping place. Your booking will on ly be valid with our agreement and after receiving your 30% deposit. The payment can be done by bank transfer. 1-1 Accomodations The booking includes water, gas, electricity, the place and one car. It includes as well children 's games, swimming pool, ping-pong, and activities for kids (some of its with a financial contribution), wi-fi 30 mn per day at the reception. The balance of your stay must be paid 30 days before your arrival date. No discount will be given in case of late arrival or early departure. We require a deposit on your arrival date : 270€ for the respect of your accomodation including 50€ for the respect of cleanliness. You can pay this deposit with an imprint of credit card. It will be given back within 7 days depending on conditions of accomodation at the end of your stay. An inventory is in each accomodation and in our camping guide online : You must check it and inform us of missing or broken objects within 48h after your arrival. The cleaning must be done the morning of your departure : kitchen and sanitaries shall be clean, the floor washed, the refrigerator cleaned and defrosted, the litter bin emptied. 1-2 Camping places The booking includes the place, one car, sanitaries access and also children 's games, swimming pool, ping-pong, activities for kids (some of its with a financial contribution), wi-fi 30 mn per day at the reception. The balance of your stay must be paid the day of your arrival. No discount will be given in case of late arrival or early departure. The camping place must be clean at your departure. 2. PRICES The prices indicated are subject to change. The campsite reserves the right to modify the prices at any time. Stays will be billed on the basis of the rates in effect on the booking's day, depending of availability. We recommand you to check the applicable rate by contacting the campsite directly. Offers and promotions are non-retroactive and can't be combined with one another. 3. THE STAY If the customer doesn't show up without any written notice from his part, the camping place or accomodation become available 24 hours after the previous arrival date mentionned on his contract, and the total price of his stay is still required. We are not responsible for any loss, theft, injury or damage occurs on guest or on personal guest effect during their stay, Swimming pool access and children's games must be under parental supervision 3-1 Accomodations Accomodations are rent from saturday to saturday in high season. Outside that period, it's possible to rent any days in the week and the length of the stay could varies. Arrival in accomodation occurs between 4 pm and 8 pm and must be left CLEAN at the end of the stay between 7,30 am and 10 am. You must take an appointment at the receptionat the latest the day before leaving for the inventory. The cleaning of your accomodation is your responsibility, and the accomodation must be returned in the same state as your arrival. If it's not the case, we will charge you for 50€. 3-2 Camping places Arrival dates for camping places can be any days in the week and the duration of the stay could be variable. Camping places are availables from 1,30 pm on arrival and must be released before 12 pm the day of the departure. These dates are those planned durinf the reservation. 4. ANIMALS Dogs from 1st and 2nd category are strictly forbidden. Animals are necessarily kept on a lead and inoculated (please bring their vaccination cards). In accomodation, It's strictly forbidden for animals to go on sofa, beds or blankets. Animals cannot stay alones in the camping. 5. CANCELLATION In case of cancellation, only written notices by mail will be considered, telephone messages are not retained for a cancellation demand. The cancellation will be valid only after reception of our confirmation by mail too. You can see below differents possibilities in case of cancellation of a stay depends on the subscription of cancellation insurance or not : With cancellation Insurance *See conditions below in paragraph n° 6 Cancellation insurance-guarantees More than 30 days before arrival date - Booking fees and cancellation insurance are due - The deposit is refunded (30% of the total price of the stay) * Less than 30 days before arrival date - Booking fees and cancellation insurance are due - The total price of the stay is supported * During the stay - Booking fees and cancellation insurance are due - The total price of the stay is supported * Without cancellation Insurance (Whatever the reason) More than 30 days before arrival date - Booking fees are due - Deposit (30% of the total price of the stay) is due Less than 30 days before arrival date - Booking fees are due - The total price of the stay is due During the stay - Booking fees are due - The total price of the stay is due We draw your attention to the fact that in case of cancellation of a stay without subscription to the cancellation insurance, the deposit (30% of the previous stay) will be kept if the cancellation occurs more than 30 days before the beginning of the stay, and the totality of the stay will be due if the cancellation occurs less than 30 days before the beginning of the stay. Every change in your booking must be reported immediately to our services (number of persons, cars, animals). Your reservation implies the respect of the camping rules. A liability insurance is necessary, please bring a certificate. 6. CANCELLATION INSURANCE – GUARANTEES You can subscribe to a cancellation insurance when you make your booking, or you can add it later until one week after the deposit payment. The insurance general conditions are available on our website www.camping-lepetitliou.com under the heading useful information & contact, or on request by mail to info@camping-lepetitliou.com. We will send them to you by mail in pdf format. Prices : pitches : 2.7% of base rate rentals : 2.7% of base rate Our partner Gritchen Affinity undertakes to reimburse all or part of the stay to our guests. In case of cancellation, please notify the campsite of your withdrawal as soon as the occurence of an event preventing your departure by mail. If the accident is covered by the terms and conditions (available on the website www.campez-couvert.com), you must inform the insurance within 48h and give all the informations requested and justificative documents. The complete conditions concerning the contract, the modalities and the limits of these guarantees are available with the insurer on simple demand : Gritchen Tolède et Associés–Campez couvert -27 Rue Charles Durand –CS70139 18021 Bourges Cedex 7. MEDIATOR As required by article L 1612-1 from the French consumer code, every camping guest could freely ask to a consumer mediator to resolve a problem which would oppose him to the camping owner. Here is the contact of the consumer mediator : - CM2C -website : www.cm2c.net/contact.php -address: CM2C 14 rue St Jean 75017 PARIS - Telephon : 06 09 20 48 86