TERMS AND CONDITIONS OF SALE The present terms and conditions of sale apply to all holiday bookings made on the website www.lecampdeflorence.com. They are an integral part of any contracts binding the establishment and its customers. The client acknowledges awareness and agreement of the Conditions of Sale prior to making a holiday booking, both with regard to themselves and to any other person accompanying them. In accordance with the law, the present terms and conditions of sale are made available to the client prior to the conclusion of a holiday booking contract. It is also possible to receive a copy of the terms and conditions of sale by written request sent directly to Le Camp de Florence. THE PRICES The rates indicated at the time of booking are subject to change. The campsite reserves the right to modify the rates at any time. Holidays will be invoiced on the basis of the rates in force on the day of booking, subject to availability. It is advisable to check the applicable rate by contacting the campsite directly. THE PRICE OF YOUR HOLIDAY INCLUDES THE FOLLOWING: - VAT at 10% (or 20% where relevant). A change in the VAT could lead to a small increase or decrease in the prices. Hire Accommodation: - The hire of your accommodation unit from 15:00 on your contractual day of arrival, until 10:00 on your contractual day of departure. - A cot and high chair for a baby, if requested and available at the time of booking your holiday. - Water, gas and electricity. - Pillows, duvets and/or blankets for the number of persons noted on the booking contract (not provided for a cot). - Free access to the swimming pool complex. - Free access to the Kid's Club (high season) and many of the events and activities, for all ages, featured on our weekly entertainment programme. Camping Caravanning pitches: - The hire of your pitch from 14:00 on your contractual day of arrival, until 12:00 on your contractual day of departure. - Water, free access to the sanitary blocks, unlimited hot water and showers. - Electricity, waste disposal hook-up if booked. - Free access to the swimming pool complex - Free access to the Kid's Club (high season) and many of the events and activities, for all ages, featured on our weekly entertainment programme. THE PRICE OF YOUR HOLIDAY DOES NOT INCLUDE THE FOLLOWING: Hire accommodation: All services other than those mentioned above, in particular; - The use of the tennis court, the hire of bicycles and mountain bikes. - The cleaning of your accommodation unit when you leave. - The hire of sheets, pillowcases nor towels. - The specific pitch request charge, if booked. - Cancellation, travel and health insurance. - The Cancellation Guarantee. - The tourist tax, collected for the local community, CCLG. Camping Caravanning pitches: All services other than those mentioned above, in particular; - The use of the tennis court, the hire of bikes and mountains bikes. - Cleaning of the facilities when you leave (Castel Premium and Loisir pitches). - The specific pitch request charge, if booked. - Cancellation, travel and health insurance. - The Cancellation Guarantee. - The tourist tax, collected for the local community, CCLG. CONDITIONS OF PAYMENT: To confirm your booking a deposit of 25% is required. If no deposit is received in the week following the booking, the holiday is automatically cancelled. For an accommodation booking: The balance is payable, at the latest, 30 days before the contractual arrival date. If you book your holiday less than 30 days before the arrival date, the total cost of your holiday is payable when making the booking. No payment reminder will be sent. If the balance of your holiday is not paid, Le Camp de Florence reserves the right to consider your holiday “cancelled” with the consequences noted below. No reduction is possible for late arrival or early departure. For a Pitch Booking: The balance of your holiday, 75%, is payable, at the latest, on arrival at Le Camp de Florence. No reduction is possible for late arrival or early departure. BOOKING CONDITIONS The booking contract is your guarantee that on arrival you will receive one of our numbered pitches or accommodation units. If you have requested a certain number or unit, we will do our best to keep this available for you or one similar or nearby. Hire Accommodation - On arrival a deposit of 200 euro is required (cheque or credit card) and is returned after control of your accommodation when you leave. The Camp de Florence reserves the right to retain the amount necessary to replace broken or missing items and to clean or repair accommodation units not left in a satisfactory condition. Camping Caravanning Pitches - Pitches are available from 14:00 on your day of arrival and must be vacated by 12:00 on your day of departure. If you vacate your pitch after 12:00 an extra night will be billed. For Premium pitches and Loisir pitches, a breakage deposit of 100 euro is required on arrival (cheque or credit card) and is returned after control of the facilities on your pitch when you leave. The Camp de Florence reserves the right to retain the amount necessary to replace broken or missing items and to clean or repair facilities not left in a satisfactory condition. WITHDRAWAL The legal provisions relating to the right of withdrawal in the case of on-line sales are not applicable to tourism (article L.121-20-4 of the Consumer Code). For this reason the customer does not benefit from any right of retraction with regard to their holiday booking. CANCELLATION COVID-19: special serenity In the event of: - lock-down, border closure or administrative closure of the campsite, - obligatory quarantine on arrival or on your return to your country, You may cancel your holiday free of charge right up to your scheduled arrival date. You will have the choice between a refund of the total amount paid or a refundable voucher valid for 18 months at the Camp de Florence. In the event of cancellation for reasons not related to Covid-19, you are requested to contact the campsite promptly by phone or email and confirm your cancellation in writing, by recorded delivery sent to Le Camp de Florence. The date retained for the cancellation of the holiday booking is the date stamp on the letter sent by recorded delivery. The establishment reserves the right to retain; - 25% of the full cost of your holiday if you cancel more than 30 days before your contractual arrival date. - The full cost of your holiday if you cancel less than 30 days before, or do not arrive on, your contractual arrival date. - No reduction is possible for late arrival or early departure. - The cancellation guarantee and booking costs are non-refundable. CANCELLATION BY CAMPSITE In the event of cancellation by the Campsite, except in cases of force majeure, the sums paid for the reservation will be fully refunded. However, this cancellation cannot give rise to the payment of damages. CANCELLATION GUARANTEE It is possible to take out a Cancellation Guarantee. The price (minimum 20€ for a hire-accommodation and 15e for a pitch) is 3€ per night for a pitch and 4€ per night for hire accommodation, multiplied by the number of nights of your stay. The cost of this guarantee must be added to the deposit amount paid when making your holiday booking. The cancellation guarantee ensures reimbursement, under certain conditions (see below), of any sums paid, with the exception of the cost of the guarantee. Before your departure from the Campsite, if one of the following events occurs: - serious illness, serious accident or death affecting the reservee, his spouse, ascendants or direct descendants - coronavirus as an illness, serious illness or cause of death - Pregnancy complications before the 7th month, - significant material damage to your property, requiring your presence, - loss of employment, - cancellation or modification of your holiday dates by your employer. - accident or theft of your vehicle and/or caravan on your journey to Le Camp de Florence Cancellation before 30 days of the beginning of your stay: You will be reimbursed all sums paid (excluding the cost of the guarantee) after presentation of supporting documents. Cancellation after 30 days of the beginning of your stay: A voucher valid 12 months to be used at the Campsite will be issued for all sums paid (excluding the cost of the guarantee) after presentation of supporting documents. DOMESTIC ANIMALS Dogs and cats are permitted (with the exception of dogs belonging to the 1st and 2nd category). A maximum of 2 animals is authorised per pitch. All animals must be kept on a lead at all times, including on your pitch. They are not allowed in the swimming pool area. The vaccinations for dogs and cats must be in order, the rabies vaccination is obligatory and must be up to date. You will be asked to present a copy of the vaccination certificate to reception on arrival. INTERNAL REGULATIONS As required by law, you must adhere to our internal regulations. They are posted at reception and a copy is available on request. RESPONSABILITY Le Camp de Florence cannot be held responsible for the following: - Theft, loss or damage of any kind, either during or after a stay at the campsite. - The breakdown or closure of equipment, facilities or services. - Temporary measures, taken by the Direction, to limit access to certain facilities, including the swimming pool, in the interests of security, maintenance, or hygiene. - Damage caused by or to vehicles parked or circulating within the campsite - The Campsite declines responsibility for any damage to the client's equipment that is due to their own fault; insurance for your equipment in terms of civil liability is obligatory (FFCC, ANWB, ADAC…) APPLICABLE LAW These conditions of sale are subject to French law and any dispute relating to their application falls within the jurisdiction of the Tribunal de Grande Instance or the Tribunal de Commerce in AUCH. Mediation: CM2C.