Article 1 - Sales Terms and Conditions The present sales terms and conditions rule all the stays sold on the website www.camping-portedesvosges.com. They are included in the contract binding the establishment and the customers. The client agrees to acknowledge these terms and conditions prior to any booking request for a stay concerning himself and any other person enjoying the stay. According to the law in force, the present terms and conditions are available for the client for information only and prior to any contract for holiday purchase. The terms and conditions are available on written request to the establishment office. Article 2 - Booking conditions 2.1 Price and payment The price of stays is indicated in euros, including VAT. For camping pitch reservations: All rentals are nominative and can not be assigned. The rental becomes effective with our agreement and after receipt of the total amount of the stay and booking .For reservations with a payment Ideal 1 € booking fee you will be asked and will be non-refundable. Entire stay will be paid on the day of arrival. For rental bookings: All rentals are nominative and can not be assigned. The rental becomes effective with our agreement and after receipt of the total amount of the stay. For stays of 1 to 6 nights, the full amount is to be paid on the day of booking. For stays of more than 6 nights, a deposit of 30% is payable on the day of booking and the balance is to be paid 10 days before the start date of the stay. For any delay not reported, the rental / location becomes available 24 hours after the arrival date mentioned on the booking contract. After this time, and in the absence of a written message, the reservation will be void and the payment of the reservation will be retained by the campsite management. 2.2 Changing your booking request No discount will be granted for late arrivals and/or early departures. 2.3 Cancellation Any open reservation in accordance with the general conditions of sale will be canceled. In the event of cancellation of the Reservation by the Customer after its acceptance by the Service, for any reason whatsoever except force majeure, the deposit paid on the Reservation, will automatically be acquired by the Service Provider, as compensation, and may not give rise to any reimbursement. In all cases of cancellation, the reservation costs will remain with the Service Provider. 2.3.1 COVID 19 Cancellation - Free cancellation with refund (excluding booking fees), up to 1 day before the date of arrival in the event of an administrative closure of the campsite. - Free cancellation up to 1 day before the date of arrival, in the form of a credit or displacement of the stay, in the event that the customer is unable to access the campsite, due to the closure of borders , the administrative limitation of travel, and while the campsite is authorized to receive its customers. 2.4 Withdrawals The legal dispositions related to withdrawals on on-line sales do not apply to tourist services (article L.121-20-4 from the French Code de la consommation). For any on-line booking, customers will have no right of withdrawal. 2.5 Cancellation Insurance We advise you to subscribe cancellation insurance. This contract offers you cancellation insurance enabling you have the paid sum back if you cancel your stay or leave earlier under certain events and circumstances (illness, accident, etc.). Insurance prices: • Camping pitches:3.5% • Rented accommodations:3.5% Article 3 - During your stay 3.1 Arrivals and departures In rented accommodations , arrivals from 3 a.m. and departures before 10 a.m. For camping pitches, arrivals from 12 a.m. and departures before 12 a.m. Free day of arrival. 3.2 Guarantee A € 50 guarantee will be deposit on your arrival for a rental than more one night. It will be given back on your departure during the reception opening hours and after inventory of fixtures. Any damage will be invoiced and added to the price of the stay as well as the cleaning fees if the accommodation is not perfectly clean when you leave. If you cannot attend the inventory of fixtures, your guarantee will be sent back by post. 3.3 Departures Any delay for giving back the key and leaving the pitch after 10 a.m. will be invoiced one extra night. Should your stay be extended, you must warn the establishment at least 24 hours before the departure date set previously. 3.4 Animals Animals are allowed inside the accommodations after management approval. 3.5 Policies and procedures In accordance with the law in force, the client agrees to subscribe to the Policies and procedures, available at the reception desk, it will be given on demand. Article 4 - Liability The establishment is not liable for any damages on the holiday-maker's equipment. Holiday-makers must have subscribed civil liability insurance for their equipment (FFCC, ANWB, ADAC, etc.). Article 5 - Applicable Law These general conditions are subject to French law and all disputes concerning their application falls under the jurisdiction of the High Court or Tribunal de Commerce of Epinal-. Article 6 – DISPUTES All disputes to which the purchase and sale operations concluded in application of these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not have been be resolved between the Service Provider and the Client will be submitted to the competent courts under the conditions of common law. The Customer is informed that he may in any case resort, in the event of a dispute, to a conventional mediation procedure or any other alternative method of dispute resolution. In particular, he may have free recourse to the following Consumer Mediator: Ms BENNELECK Marie-Cécile marie-cecile.benneleck@conciliateurdejustice.fr Tel: 03 29 09 10 73